One of the most frequently presented dilemmas that those who deal with death must face is how to manage this harrowing experience. Knowing what to say and do to help those in crisis takes empathy, understanding and a willingness to learn about grief. While most first responders roles during this crisis are frequently transitory, there may be an occasion where a particular child or circumstance affects you on a more personal level. Thus, perhaps as a paramedic, firefighter or crisis interventionist, you have the opportunity to work on a more intimate and ongoing basis with the family. For such situations, we have outlined some fundamental guidelines which can foster positive interaction and confidence for you as a support individual.